Getting Started FAQs
Clear answers for new users and organizations evaluating the NIVOMAX aviation technical publications platform.
Learn how licensing, access, and onboarding work with your Content Provider.
Welcome to the Getting Started FAQs for NIVOMAX.
About NIVOMAX
Q. What is NIVOMAX?
NIVOMAX is a modern aviation technical publications platform used by OEMs, MRO organizations, and operators to access, view, and interact with digital manuals across S1000D, iSpec 2200, ATA, legacy formats, and more.
NIVOMAX provides the platform. Your manuals and access rights are issued by your Content Provider (OEM or Publications Supplier).
Q. Who is my Content Provider?
Your Content Provider is the organization that distributes your technical publications and issues your Data License, which determines which manuals your organization can access.
Q. What is the difference between NIVOMAX and my Content Provider?
- Content Provider → Owns & distributes the manuals, and issues Data Licenses.
- NIVOMAX → Provides the platform you use to access and interact with that content.
NIVOMAX does not sell manuals or issue Data Licenses.
Licensing & Access
Q. What is a Data License?
A Data License (Content / Manuals Access License) is the entitlement your Content Provider gives you to access their publications and to use NIVOMAX. Only your Content Provider can enable NIVOMAX access—Synaxiom cannot issue Data Licenses.
A Data License is separate from NIVOMAX Platform Access, but it is required before your access can be activated.
Q. Do I need to purchase a license from NIVOMAX?
No. Your Content Provider grants your Data License. Synaxiom does not charge end-users to activate or use NIVOMAX.
Q. I have multiple suppliers. Will they all appear in my NIVOMAX account?
It depends on how your Content Providers choose to distribute their libraries.
- If multiple Content Providers use NIVOMAX and have coordinated to present their libraries together, then combined access is possible.
- However, in most cases, each Content Provider distributes their own separate NIVOMAX app with a unique distribution ID, and your libraries will appear independently.
This behavior is determined entirely by the Content Providers’ configuration and agreements, not by a restriction in NIVOMAX.
If you’re unsure how your setup is configured, contact the Provider who issued your Data License.
Account Activation
Q. How do I log into NIVOMAX?
NIVOMAX access is provided through your Content Provider’s Self-Serve Portal.
Synaxiom does not distribute applications or issue login credentials.
To access NIVOMAX:
- Go to your Content Provider’s Self-Serve Portal (SSP)
- Sign in using the credentials or SSO they issued
- You will be routed into the NIVOMAX services associated with your Data License
If you’re unsure which portal to use, contact your Content Provider or reach out to us for assistance.
Q. I received an invitation. What does it mean?
It means your Content Provider added you to their authorized user pool.
Follow the activation link to create your user profile.
Q. I don’t have login credentials. How do I get access?
Only your Content Provider can issue access based on your Data Licenses.
Reach out to them directly if you believe you should be authorized.
If you’re unsure which portal to use, contact your Content Provider or reach out to us for assistance.
Using NIVOMAX
Q. Which formats, standard and specs does NIVOMAX support?
- S1000D
- iSpec 2200
- ATA
- Legacy technical publications
- Hybrid & multimedia formats
- Custom HTML data
- Structured and unstructured formats
- CGM Intelligent Graphics
Q. Does NIVOMAX work offline?
Yes. Offline access is supported through NIVOMAX Viewer – Desktop, Network and Mobile Edition (instructions available in the NIVOMAX Help Center).
Q. Which devices are supported?
NIVOMAX can be accessed on any device with a web browser, and through native Viewer applications where available:
- Web Browser (Desktop, Laptop, Tablet, Mobile):
Full access to all web-based NIVOMAX tools on any modern browser. - NIVOMAX Viewer – Windows Edition:
Installed application for offline viewing and advanced capabilities. - NIVOMAX Viewer – iPadOS Edition:
Installed application for tablets, optimized for touch workflows. - NIVOMAX Viewer – Mobile Edition:
Distributed through your Content Provider for mobile access. - Coming Soon:
macOS and Android native Viewer editions.
Support & Troubleshooting
Q, Where can I find guides or technical documentation?
The NIVOMAX Help Center is the central authority for all documentation.
Content updates frequently—always refer to the Help Center for the latest information.
Q. My manuals are missing or out-of-date. What should I do?
In most cases, your Content Provider (the OEM or Publications Supplier) manages all Data Licenses and is responsible for delivering manual updates.
- If your organization receives manuals directly from a Content Provider: contact them first.
- If your organization has an internal publications or engineering support team: follow your internal process—they may coordinate updates on your behalf.
If the issue relates to platform behavior, access, or system errors, contact us and we will assist or coordinate with your Content Provider as needed.
Q. Do you offer training?
Yes. NIVOMAX offers official training through the Professional Pathway Program, our structured learning and certification framework for users and organizations.
Q. What is the Professional Pathway Program?
The Professional Pathway Program is the official NIVOMAX training and certification built by Synaxiom. It provides role-based learning for Specialists, Administrators, Publishers, Trainers, IT Administrators, and more.
Q. How is the Professional Pathway related to training?
All formal NIVOMAX training is delivered through the Professional Pathway Program. It teaches core platform skills, Viewer workflows, and aviation documentation practices, with certifications to validate your knowledge.
Q. Is the training online?
Yes. Training is fully online and self-paced, so individuals and teams can learn from anywhere.
For Operators & OEMs
Q. Who can use NIVOMAX?
NIVOMAX is built for:
- Aircraft OEMs
- MRO organizations
- Commercial & defense operators
- Publications suppliers
- Fleet managers
- Engineering & maintenance teams
Q. Is NIVOMAX secure?
Yes. NIVOMAX uses modern authentication, secure development practices, and controlled release processes to ensure a high level of software security. Access is handled through your Content Provider’s identity system (SSO), so NIVOMAX does not store or manage your login credentials. Installed applications only connect to your Content Provider’s authorized service domain.
Security is a shared responsibility, and users should follow their organization’s security policies for devices and networks.
For detailed information, please refer to the latest NIVOMAX Software Security Statement (SSS).
Evaluating NIVOMAX
Q. What deployment models are available?
NIVOMAX can be deployed in the environment that best fits your organization’s operational and security requirements:
- Customer-managed cloud — Deployed into a cloud tenancy provisions on Azure, AWS, GCP, GovCloud, or private cloud platforms.
- On-Premise — Installed within your organization’s internal network.
- Air-gapped / Sovereign — Fully isolated environments for high-security or regulated operations.
Synaxiom supports architecture, deployment, ongoing configuration and Support.
Q. How do I request a demo or speak with someone?
Click Request Demo or contact our sales team to learn more about platform capabilities, integrations, and deployment options.
