Talk to the Synaxiom | NIVOMAX Team
Connect with our experts for platform demos, licensing inquiries, customer support, or enterprise project discussions. We typically respond within one business day.
How We Can Help
Synaxiom supports OEMs, operators, and MRO organizations that rely on accurate, secure, and accessible aviation technical data. Share a bit about your needs below, and we’ll connect you with the right specialist.
We handle a broad range of inquiries, including:
Product Inquiries & Platform Demos
For organizations evaluating the NIVOMAX aviation technical publications platform or planning new digital transformation initiatives.
Support & Customer Services
For existing customers needing technical support, implementation help, training, or professional services.
You may also visit our Help Center for resources and documentation.
Licensing & Commercial Discussions
For licensing models, pricing, contract options, and adding new NIVOMAX apps or modules to your environment.
Synaxiom Contact Information
Email: info@synaxiom.com
Phone: +1 (514) 363-0168
Address:
Synaxiom Inc.
PO Box 46055 – BP Center Pointe-Claire
Pointe-Claire, H9R 5R9
QC, Canada
LinkedIn: SYNAXIOM LinkedIn
Business Hours
Monday–Friday
9:00–17:00 ET (North America)
Frequently Asked Questions
Q1. How quickly will someone respond?
We aim to respond to all inquiries within two business days.
For existing customers, support requests should be submitted through the Support Center URL provided in your Service Agreement documentation to ensure proper routing and priority handling.
Q2. Can we request an NDA before sharing project details?
Yes. All engagements with Synaxiom are covered under a mutual NDA (MNDA).
If your organization already has an NDA, you may provide it for review. Alternatively, Synaxiom can supply our standard MNDA upon request.
Q3. What if we have a production-critical issue?
Customers with active support agreements should contact support immediately through the official communication channels outlined in their Service Level Agreement (SLA).
This ensures your issue is logged correctly and prioritized according to your support tier.
Q4. Do you offer global support?
Yes. Synaxiom supports aviation organizations worldwide and can coordinate across multiple regions and time zones to meet operational needs.
Built for Aviation. Backed by Experience.
Synaxiom’s team brings decades of expertise in aviation technical data, digital manuals, S1000D, iSpec 2200, and fleet-wide content operations. NIVOMAX powers secure, scalable technical publications workflows for OEM and MRO environments worldwide.
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